Get in Touch With Us
This page explains how to contact Betting Not On Gamstop, what we can help with, and what we can't. We are an independent information site, not a bookmaker, so we can't see or change anything inside a betting account.
Who you are contacting
Betting Not On Gamstop publishes research-based guides and reviews about betting sites that operate outside GAMSTOP, for adults aged 18 and over. We don't take bets, hold funds or run any of the sites we write about. Some pages include links to operators, and we may earn commission if you sign up through them. Commission does not decide how sites are ranked or described.
You can reach the team through the contact details or form provided by the site at contessa32.co.uk. We haven't published a specific email address, phone number or opening hours here, so please use the contact method shown on the site rather than any address passed on by a third party.
What we can help with
- Corrections. Bonus terms, wagering requirements, payment options and withdrawal rules change often. If something on a page looks out of date, tell us which page, what it says and what you believe is current. Evidence such as the operator's own terms page helps us check it.
- Questions about our guides. If a concept is unclear, such as minimum qualifying odds, bonus cashout limits or KYC checks, ask and we will try to explain it or improve the page.
- Topic suggestions. Tell us if you'd like us to cover a sport, bet type or payment method in more depth.
- Editorial and partnership enquiries. Introduce your organisation and what you have in mind. Any arrangement would not buy a higher ranking.
- Reporting a concern about a listed operator. If you have a documented experience with a site we feature, such as a delayed withdrawal, we will take it seriously as part of our research, though we can't investigate individual disputes.
What we can't do
We can't resolve account problems on a bookmaker's behalf. That includes releasing withdrawals, reviewing a closed account, restoring a bonus or confirming that a bet was settled correctly. We also can't promise any outcome with an operator.
| Your problem | Where to go first |
|---|---|
| Withdrawal, bonus or account issue | The operator's customer support, then its formal complaints procedure. Keep screenshots, dates and transaction references. |
| Identity or source-of-funds checks | The operator's verification team. Ask what documents it accepts and how long checks usually take. |
| Issue with a UK Gambling Commission-licensed site | The operator's complaints process, then the approved dispute resolution service named in its terms. |
| Issue with an overseas-licensed site | The operator's complaints process, then the licensing body named in its terms. UK protections may not apply. |
| Worried about your gambling | The support services below. |
Sites that are not on GAMSTOP generally hold overseas licences rather than a UK Gambling Commission licence, so the usual UK routes for complaints may not be available. Our guide to non GamStop casinos explains what that difference means in practice.
How to write a message we can act on
- Say what your message is about: correction, question, suggestion or partnership.
- Give the page title or address you are referring to.
- Describe the issue in a few lines and include the date you saw it.
- Add a link or screenshot of the operator's terms if you are reporting a change.
- Leave out passwords, full card numbers and identity documents. We never need them.
What to expect after you write
A member of the team reads each message. We haven't set a guaranteed reply time, and not every message needs a reply, but we aim to respond to genuine questions and corrections. Where a correction is confirmed, we update the page and revise its checked date.
If gambling is causing you harm
If betting is becoming a problem for you or someone close to you, free, confidential help is available in Great Britain. GamCare runs the National Gambling Helpline on 0808 8020 133, and BeGambleAware offers information and support. You can also register with GAMSTOP to self-exclude from UK-licensed sites, and use deposit and loss limits or gambling blocking software on your devices. Please check each service's own website for current details.
Gambling is not a way to earn income or solve money worries, and no betting site can be called completely safe. You must be 18 or over to gamble.
Our standards
We rely on published terms, regulator information and operator advertising, and we separate confirmed facts from marketing claims. We do not claim to have placed bets or made withdrawals ourselves. Your feedback is one of the ways we keep these pages accurate, so thank you for taking the time.